Refund policy
Last updated: July 2026
At Veloura, we want you to love your purchase. If you're not completely satisfied, we're here to help.
30-Day Return Policy
You may return your item within 30 days of delivery.
To qualify for a return:
- Item must be in its original condition
- Item should include all original packaging
- Item cannot show excessive wear or intentional damage
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Products showing signs of heavy use
- Damaged items caused by misuse
- Gift cards (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the item
- Photos of the packaging
We'll gladly replace the item or issue a refund.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.